Terms of use and terms of sale

Operated by Athena Veritas Ltd, trading as Bolt Practice

About these terms and using our website

Who we are and how to contact us

This website (boltpractice.ai) and the programmes offered through it are operated by Athena Veritas Ltd, a company registered in England and Wales (company number 16429664) whose registered office is 10-12 Barnes High Street, London, SW13 9LW, trading as Bolt Practice. In these terms ‘we’, ‘us’ and ‘our’ mean Athena Veritas Ltd. You can contact us at hello@athenaveritas.ai.

About these terms

These terms apply when you use our website and when you buy a programme from us. By using the website or placing an order you accept them. We may update them from time to time, and the version that applies to your order is the one in force when you order.

If you are a consumer (an individual buying mainly outside your trade, business or profession) you have legal rights these terms do not affect. Where a clause applies differently to consumers and business customers, we say so.

Using our website

You may use our website only for lawful purposes. You must not misuse it, attempt to gain unauthorised access to it, introduce harmful code, or copy or commercially exploit its content except as these terms allow. We may suspend or withdraw access at any time, and you are responsible for keeping any login details secure and for activity under your account.

Intellectual property

All intellectual property rights in the website and our programmes, including course materials, frameworks and methodologies, belong to us or our licensors. ‘Athena Veritas’ is a registered trademark of Athena Veritas Ltd. ‘Bolt Method’, ‘Bolt Practice’ and our other brand names are trademarks or trading names of Athena Veritas Ltd.

We grant you a limited, personal, non-transferable licence to use the website and, where you have purchased a programme, the programme materials for your own personal or internal business learning. You must not copy, share, resell, publish or make our materials available to others, or use them to create competing products.

Content and availability

Website content is provided for general information and education only. We take reasonable care over it but do not warrant it is complete, current or error-free, and it is not professional advice you should rely on. Any links to third-party sites are for your information only and we are not responsible for them. We do not guarantee the website will always be available and may restrict or suspend it for business or operational reasons.

Buying our programmes

This Part applies when you order a programme. It is written to work both for purchases made by contacting us and for direct purchases through the website with immediate online access, once that is enabled.

Our programmes

We offer programmes, coaching, memberships and related services (each a ‘programme’). The programmes available, and their content, format and price, are described on our website or in the information we give you before you order, and we may change what we offer at any time. Programmes may be delivered live, in hybrid form, as self-paced online content, as downloadable materials, as community membership, or a combination. Descriptions and indicative outcomes are for illustration; what you receive is the programme described in your order confirmation.

How a contract is formed

Where you order through the website, your order is an offer to buy, and the order process lets you check and amend it before submitting. A contract forms when we send you an order confirmation by email. If we cannot accept your order (for example a cohort is full or there is a pricing error) we will tell you and will not charge you.

We will give your order a number and confirm the contract, including these terms, on a durable medium such as email.

Price and payment

The price is as shown on our website or in your order when you place it. If we find a pricing error before accepting your order, we will contact you for instructions first.

Our prices are shown exclusive of VAT. VAT will be added where applicable at the prevailing rate.

Payment is due in full on enrolment, through our payment provider, Stripe. We do not offer instalments. By submitting an order you authorise us, or our payment provider on our behalf, to take the amounts due.

Providing the programme and access

We will provide the programme from the date in your order, or as agreed: for cohort programmes, from the cohort start date; for self-paced programmes, from when we give you access. Where a programme includes online content, we give access via the relevant platform using the login details we provide or you create, which you must keep secure. We may make minor changes to reflect legal or regulatory requirements or minor technical improvements, without materially affecting your use.

Your right to cancel if you are a consumer

This clause applies only if you are a consumer. It does not apply to business customers (see the Business customers clause).

Right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days without giving a reason. The cancellation period ends 14 days after the day the contract is entered into.

How to cancel. Tell us by a clear statement, for example by email to hello@athenaveritas.ai, before the period expires. You may use our cancellation form but do not have to. It is enough to send your message before the deadline.

Starting a service early. If you ask us to begin a programme that is a service (such as live coaching) during the 14-day period and then cancel, you must pay for the services provided up to that point, in proportion to the full contract. If the service is fully performed within the period at your express request, you lose the right to cancel.

Digital content with immediate access. For digital content supplied online and not on a tangible medium (such as downloads or instant-access modules), you lose the right to cancel once supply begins, provided that before ordering you have: expressly consented to us beginning supply before the end of the 14-day period; and acknowledged that you then lose the right to cancel. We will ask you to confirm both at the point of purchase (for example by ticking a box) and confirm them in your order confirmation. If you do not give this consent, we will not provide immediate access and you keep your full 14-day right to cancel, after which access begins.

Refunds on cancellation. If you cancel in time and the exceptions above do not apply, we will refund all payments received without undue delay and within 14 days of being told, by the same payment method, at no charge to you. Where you asked services to begin during the period, we may deduct an amount in proportion to what was provided.

Our cancellation, rescheduling and refunds

We may reschedule or, rarely, cancel a cohort or programme, for example if minimum numbers are not met or for reasons outside our control. If we cancel a programme you have paid for and cannot offer a suitable alternative you accept, we will refund what you paid for it.

Beyond your statutory rights: if you give us at least 14 days’ notice before the start date, we will transfer your place to a later cohort. Once a programme has begun, fees are non-refundable, except where the law gives you a right to a refund. This does not affect consumers’ statutory rights. Please contact us if your circumstances change and we will do our best to help.

Business customers

If you buy as a business (including an employer buying for staff, or a sole trader buying for business purposes) the consumer cancellation rights above do not apply. Business orders may be subject to a separate agreement or statement of work, which prevails over these terms to the extent of any conflict. Unless agreed otherwise in writing, business fees are non-refundable once the contract is formed. You confirm you have authority to bind your business and are not contracting as a consumer.

Participation, conduct and outcomes

Where a programme includes a community space or peer interaction, you agree to take part respectfully, keep others’ confidences, and not post unlawful, offensive or infringing material. We may moderate, remove content, or suspend or remove participants who breach these standards or disrupt others, and are not obliged to refund fees on removal for serious breach.

Our programmes are educational and developmental. We provide them with reasonable care and skill, but results depend on your own engagement, effort, application and individual circumstances. Outcomes vary between participants and no specific result, income or business outcome is guaranteed. Nothing we provide is regulated financial, legal, medical or other professional advice.

General

Our responsibility for loss or damage

If we fail to comply with these terms, we are responsible for foreseeable loss or damage you suffer as a result of our breach or lack of reasonable care and skill, but not for loss that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, and (for consumers) for breach of your legal rights in relation to the programmes.

Subject to the clause above, we are not liable for loss of profit, business, business opportunity or business interruption; and our total liability to you under or in connection with any contract between us, whether in contract, negligence, breach of statutory duty or otherwise, is limited to the total amount you paid for the relevant programme. For business customers, this clause sets out the full extent of our liability.

Your statutory rights as a consumer

If you are a consumer, we must supply programmes and digital content that are as described and meet the standards in the Consumer Rights Act 2015: services performed with reasonable care and skill, and digital content of satisfactory quality, fit for purpose and as described. Nothing in these terms affects those rights. For more information you can contact Citizens Advice.

Data, complaints and disputes

We use your personal information in line with our Privacy Policy and Cookie Policy on our website.

If something goes wrong, please contact us at hello@athenaveritas.ai and we will acknowledge your complaint and work with you in good faith to resolve it. We do not currently subscribe to an alternative dispute resolution scheme; if we cannot resolve a dispute and you are a consumer, you remain free to bring a claim in the courts.

General

We may transfer our rights and obligations under these terms to another organisation; we will tell you in writing and your rights will not be affected. You may only transfer yours if we agree in writing. No one other than you and us has any right to enforce these terms.

We will not be liable for any failure or delay caused by events outside our reasonable control; if such an event affects a programme we will contact you and take reasonable steps to minimise the effect, including rescheduling where appropriate.

If we do not enforce a term, or delay doing so, that does not waive our rights. If any clause is found unlawful, the rest remain in force. These terms, with your order confirmation and our Privacy and Cookie Policies, are the entire agreement between us on their subject matter.

Governing law and jurisdiction

These terms are governed by the law of England and Wales. If you are a consumer, the courts of England and Wales have non-exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may also bring proceedings locally. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.

Version 1.2. Last updated: 3 September 2026.

Cancellation form

If you wish to cancel, you can use our cancellation form. You do not have to use it. Any clear statement sent to hello@athenaveritas.ai before your deadline is enough.

Athena Veritas Ltd · Company No. 16429664 · Bolt Practice is a trading name of Athena Veritas Ltd.